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Error uninstalling ESET 6.6 - 'ESET Service' (ekrn) could not be deleted


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Hi there,

We're busy with an upgraded from 6.6 to 7.  I am using GPOs to install the ver. 7 agent and EEA over the top of the existing 6.6 versions.  This has worked fine on about 3 pilot machines so far, but one of them failed with the upgrade, and logged this error in the application event log regarding 6.6 removal:

Product: ESET Endpoint Antivirus -- Error 1922. Service 'ESET Service' (ekrn) could not be deleted.  Verify that you have sufficient privileges to remove system services.

I've seen a few sites mentioning uninstalling in Safe Mode... but I want to automate the rollout - can anyone advise what causes this and how I can resolve in an automated fashion?  I have about 300 endpoints to do and I don't want to have to manually intervene if possible.

thanks

Ray

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