katycomputersystems 1 Posted June 10, 2019 Share Posted June 10, 2019 When I try editing policies in ESMC , I get an error. Any idea how we can get back to editing policies? ESET Security Management Center (Server), Version 7.0 (7.0.577.0) ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) Here is the message: ERROR WHILE INITIALIZING CONFIGURATION EDITOR.: (TYPEERROR) : ((INTERMEDIATE VALUE)(INTERMEDIATE VALUE) , K).INITCONFIGEDITOR IS NOT A FUNCTION Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted June 11, 2019 ESET Staff Share Posted June 11, 2019 Does this issue persist after you log-off and log back again to the webconsole? We are releasing a new version of the configuration editor for ESMC, and that might affect the console behavior in this way. Link to comment Share on other sites More sharing options...
katycomputersystems 1 Posted June 11, 2019 Author Share Posted June 11, 2019 The error persists after multiple log-off and log on sequences. It also persists after multiple server restarts. When is the new configuration editor due to be released? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted June 11, 2019 ESET Staff Share Posted June 11, 2019 You can check it in your "about" window. The module number should be: 1740.3 Can you please let us know the version of the server, console and browser? Link to comment Share on other sites More sharing options...
katycomputersystems 1 Posted June 11, 2019 Author Share Posted June 11, 2019 ESET Security Management Center (Server), Version 7.0 (7.0.577.0) ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) Update module 1072 (20180813) Translation support module 1740.1 (20190524) Configuration module 1663.15 (20181129) SysInspector module 1274 (20180918) SSL module 1028.1 (20190327) Push Notification Service module 1053 (20190321) Database info: DB Name: era_db DB Version: Microsoft SQL Server 2014 (SP3) (KB4022619) Express Edition (64-bit) 12.0.6024.0 DB Size: 725MB DB Hostname: xxxxx\ERASQL DB User: era_user3 Link to comment Share on other sites More sharing options...
ESET Staff PavelP 0 Posted June 12, 2019 ESET Staff Share Posted June 12, 2019 Hello, I tested it with same version of Server, Web Console and Configuration module and it works OK for me. So maybe the issue is connected with your environment somehow. It looks that a config editor JS file wasn't downloaded correctly from the server. So please open Developer tools in your browser and try to replicate the issue...maybe you will see some errors and you will find the failure reason. If the problem still persist please send me your network log from browser(HAR) in a private message. I will check it. There are instructions how to get Network log(HAR) if you are not familiar with it:https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html Thanks Link to comment Share on other sites More sharing options...
katycomputersystems 1 Posted June 12, 2019 Author Share Posted June 12, 2019 I have no explanation, but it's working today. Previously, I tried different browsers, different JAVA engines on the server, different computers, opened a support ticket etc. Link to comment Share on other sites More sharing options...
ESET Staff Mirek S. 18 Posted June 13, 2019 ESET Staff Share Posted June 13, 2019 (edited) Hello, We checked multiple browsers to identify which one produces this error (seems like you posted chrome error), However for future reference (and potentional improvement) can you please answer following? browser(s) (in case of IE ideally export security settings for security zone console is in) - you already said you tried multiple, however platform/browser still matters for reproduction. webconsole behind reverse proxy/application firewall ESET (or other) product with TLS filtering enabled installed on computer connecting to console Any "uncommon" setup you can think of This issue can arise in case _some_ https requests on same site (in this case as Pavel said seems like js script) is blocked from download. Which in case of TLS (to my knowledge) requires MITM interception (product/WAF/RP/actual attack) or extremely restrictive browser rules. Thanks, M. Edited June 14, 2019 by Mirek S. Peter Randziak 1 Link to comment Share on other sites More sharing options...
katycomputersystems 1 Posted June 14, 2019 Author Share Posted June 14, 2019 Urgh - it's doing it again. My primary browser is Chrome, I am seeing the error in Chrome, Firefox and Edge. Webconsole is behind CloudFlare ESET Endpoint security is active on my workstations I just realized, if I access Webconsole from https://localhost/era/webconsole that I am able to edit settings, so that seems to be the answer to question. What I don't understand is why CloudFlare allows access one day, but not the next. Link to comment Share on other sites More sharing options...
ESET Staff Mirek S. 18 Posted June 14, 2019 ESET Staff Share Posted June 14, 2019 (edited) Hello, It's possible CloudFlare incorrectly caches some parts of configuration editor and returns out-of-date data causing this. Please create HAR log @PavelP mentioned it might help us determine whether issue is with CloudFlare or webconsole itself. Ideal would be to have tomcat access log paired with this log to determine which requests made it to server and which did not. Thanks. Edited June 14, 2019 by Mirek S. Peter Randziak 1 Link to comment Share on other sites More sharing options...
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