Problems backing up iphone

[brhanson 0]

Recently my iphone has ceased connecting to itunes for its' normal backup.  Here are the messages from the network protection page 

[Marcos 5,074]

Do you have your iPhone connected to your PC via wi-fi or via a USB cable? Does temporarily pausing the ESET firewall make a difference?

[brhanson 0]

I am connected vu USB cable. Temporarily interrupting the firewall does not appear to make a difference

[Marcos 5,074]

4 hours ago, brhanson said:

I am connected vu USB cable. Temporarily interrupting the firewall does not appear to make a difference

So the above screen shot from the firewall troubleshooting wizard is irrelevant then.
Does pausing protection or temporarily uninstalling ESET resolve the issue then?