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Problems backing up iphone


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Recently my iphone has ceased connecting to itunes for its' normal backup.  Here are the messages from the network protection page image.png.498989d3ea7fc5db6eb892c658a17f90.png

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Do you have your iPhone connected to your PC via wi-fi or via a USB cable? Does temporarily pausing the ESET firewall make a difference?

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4 hours ago, brhanson said:

I am connected vu USB cable. Temporarily interrupting the firewall does not appear to make a difference

So the above screen shot from the firewall troubleshooting wizard is irrelevant then.
Does pausing protection or temporarily uninstalling ESET resolve the issue then?

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