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Activation from ESMC Fails on proxy workstations


Axoft
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Hi!

I've migrated my old ERA 6.5 to a new ESMC 7 in a new Windows Server 2016 installation. Almost everything went ok but i'm having some issues:

1- Deployed Endpoints and File Servers Antivirus doesn't activate automatically like it used to happen in ERA 6.5. I don't understand why. 

2- Deployed Endpoints and File Servers Antivirus behind proxy can't be activated, only hosts with nat configuration are able to.

I've a corporate proxy (squid/pfsense) and the apache http proxy (esmc) installed and configured correctly.. maybe the esmc configuration policy for the clients are wrong. What should i configure to achieve activation behind proxy? 

3- Where should i define that virus definition updates are only downloaded from the apache http proxy (esmc)

thanks in advance.

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1, Activation was never performed automatically. Most likely you had a dynamic group (DG) with not activated clients in ERA and a software activation task assigned to the DG. Do you have the same in ESMC?

2, Do you have the proxy server set correctly in Endpoint advanced setup under Tools -> Proxy server?

3, Under Tools -> Proxy server there is a setting "Use direct connection if proxy is not available" which is enabled by default. However, we do not recommend disabling it since a direct connection will only be attempted if the proxy is unavailable for whatever reason.

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1. Probably that's the problem, can you point me to a url with the procedure for ESMC

2.  Yes, my corporate proxy is correctly configured in Tools -> Proxy server. "Use direct connection if proxy is not available" turned on too.

One of my biggest confusion about this configuration is where to set the http proxy apache installed with esmc (only for virus database updates) and where to set the corporate proxy for the Endpoint/File Server to connect to internet for activation for example.

I've attached the activation error

eset_error.png

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  • ESET Staff
2 hours ago, Axoft said:

One of my biggest confusion about this configuration is where to set the http proxy apache installed with esmc (only for virus database updates) and where to set the corporate proxy for the Endpoint/File Server to connect to internet for activation for example.

I am just curious but could you share why you are not using corporate proxy also for updates? Asking because there is nothing special in proxy distributed with ESMC, especially not in case you are not using EDTD.

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There's no reason at all, i could use my corporate proxy. I thought ESMC's proxy is optimized for this scenario/use.

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