Jump to content
MarcFL

Why I Unsubcribed - Product Not Properly Maintained

Recommended Posts

Posted (edited)

I unsubscribed from Premium for the following reasons:

1.  Eset Anti-Theft does not work with the Samsung Galaxy S10 and has not been fixed in months.
See: https://forum.eset.com/topic/18828-anti-theft-not-compatible-with-new-samsung-galaxy-s10/

2.  I was charged $14.99 for a premium renewal, but the app expired and said Free.  I restarted the phone which didn't help. I uninstalled and reinstalled the app which didn't work either. I notified Google and they refunded the charge.

Apparently Eset is not properly supporting this product anymore.   Sad.

 

Edited by MarcFL

Share this post


Link to post
Share on other sites

1, ESET like any other application on Android is considerably limited by the design of the operating system and permissions granted by the system / user. I've searched bug reports and tickets from users related to S10 issues and there was basically just one related to fingerprint authentication. That said, I assume that EMS works alright on S10. In case of issues, customer care should be contacted and logs should be submitted from the application for perusal.

2, Without further investigation and logs it's impossible to tell what happened. Users are expected to contact customer care if there's an issue and a resolution or explanation should be provided relatively quickly.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...