Trevor 0 Posted May 22, 2019 Posted May 22, 2019 From the update today i can no longer start the AutoCad software Fusion 360. It is a cloud based software and ESET is blocking it and evan after a reinstall of the software I can not get it to function. As soon as I activate F360 the task manager is telling me ESET is using 90% of CPU. How can I fix this issue?
Administrators Marcos 5,469 Posted May 22, 2019 Administrators Posted May 22, 2019 What ESET product and version do you have installed? What OS do you use? Does any of the following make a difference? - pausing protection - pausing firewall - disabling protocol filtering in the advanced setup - disabling real-time protection in the advanced setup - disabling HIPS protection in the advanced setup and rebooting the machine - temporarily uninstalling ESET.
Trevor 0 Posted May 22, 2019 Author Posted May 22, 2019 Yes I did get it to work by pausing protection and firewall Others not tried OS is Windows 8
Administrators Marcos 5,469 Posted May 22, 2019 Administrators Posted May 22, 2019 Ok, we'll wait for you to try the other options as well.
Trevor 0 Posted May 22, 2019 Author Posted May 22, 2019 I have no idea what the other options are or how to use them It works by disabling firewall and protection How can i whitelist this program so ESET does not block it ?
Administrators Marcos 5,469 Posted May 22, 2019 Administrators Posted May 22, 2019 Here you disable protocol filtering: And here HIPS: Make sure that both settings are re-enabled after running the tests.
MarJ 0 Posted May 22, 2019 Posted May 22, 2019 Hi, I had a similar problem, but with Autodesk's Inventor 2020 software. When you launch the software, it would not run. I found an article from their website that relates to anti-virus software: https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-exclusions-I-can-implement-to-make-programs-run-better.html however, the software supplier guy reckoned it was not the Antivirus software that was causing the problem. Questions to ESET: 1. To 'Pause Antivirus and antispyware protection' it asks me for a password, which I don't have and I am unable to access the 'Advanced setup'. Does this means that our network administrator needs to log in with his password? 2. Is it possible to 'Edit exclusions' if 'Real-time file system protection' is running? Maybe this is the actual issue (this solved my problem): Our IT guy noticed that the AdskLicensingAgent.exe is not running in Task Manager under Services tab, so he just started it up from there and it worked.
Administrators Marcos 5,469 Posted May 22, 2019 Administrators Posted May 22, 2019 1, Not necessarily. In networks administrators usually manage Endpoint configuration centrally via ESET Security Management Center. 2, Unless exclusions are set by a policy, you can edit them. However, it's not equal to disabling real-time protection in the advanced setup and rebooting the machine which ensures the real-time protection not to be loaded at all.
Trevor 0 Posted May 22, 2019 Author Posted May 22, 2019 11 hours ago, Marcos said: Here you disable protocol filtering: And here HIPS: Make sure that both settings are re-enabled after running the tests. Yes tried this, reboot and it worked, I have set them back to "on" now, reboot and Fusion is working again. The issue is that it may not work this afternoon or at sometime soon again.
Administrators Marcos 5,469 Posted May 23, 2019 Administrators Posted May 23, 2019 After disabling which of the 2 above settings the issue disappeared ?
Trevor 0 Posted May 23, 2019 Author Posted May 23, 2019 I disabled both, then re-enabled both, rebooted and the program now works. Can you keep this post open and when/if I have a issue again I will try doing one at a time to see what works. I can not do that now because it is working at the moment, thanks for your time Marcos
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