noorigin 3 Posted May 21, 2019 Share Posted May 21, 2019 We Use: ESET Security Management Center (Server), Version 7.0 (7.0.577.0)ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) Update module 1072 (20180813) Translation support module 1740 (20190418) Configuration module 1663.15 (20181129) SysInspector module 1274 (20180918) SSL module 1028.1 (20190327) Push Notification Service module 1053 (20190321) I have an iPhone that is reporting in lost mode. iPhone is not DEP. The phone was lost, enabled lost mode in iCloud, found it and disabled lost mode in iCloud, but ESET ESMC still reports it in lost mode. Phone is functioning normally and fully usable as far as I can tell. Please advise. Link to comment Share on other sites More sharing options...
ESET Staff Mirek S. 18 Posted May 23, 2019 ESET Staff Share Posted May 23, 2019 Hello, Per-chance is device supervised? (This is not officially supported, but can be done even without ABM/DEP) You may attempt to run Antitheft task "Turn off lost mode" it should work (that is reset internal flags which cause lost mode reported) However IIRC there was an issue with this task in the official release (which is fixed in upcoming service release). You might want to contact support for an unofficial hotfix. HTH Link to comment Share on other sites More sharing options...
noorigin 3 Posted May 24, 2019 Author Share Posted May 24, 2019 Device is not supervised. Running that task fixed it. Thanks. Link to comment Share on other sites More sharing options...
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