GT57 0 Posted May 20 Servers became unresponsive after upgrading ESET era 6 to ESMC 7 Share this post Link to post Share on other sites
Marcos 2,942 Posted May 20 I don't think that upgrade from ERA to ESMC would have any effect on systems. Did you mean upgrade of EFSW v6 to EFSW v7? Would you please provide a complete memory dump from an unresponsive state as per https://support.eset.com/kb380/? Share this post Link to post Share on other sites
GT57 0 Posted May 20 only EFS agent is upgraded from 6.3 to 7.0.577.0 after this changes the day after servers become unresponsive, only way to make it operational is to force restart. but this case keep on happening the following day. i'll take the memory dump and share to you Share this post Link to post Share on other sites
Marcos 2,942 Posted May 20 What version of EFSW and OS is installed there? Have you tried re-redeploying the ESMC agent so that its database is created from scratch? Share this post Link to post Share on other sites
GT57 0 Posted May 20 ESFW ver 7.0.12018.0 and Windows Server 2012 r2. redeploying the agent is done twice but the same issue happen Share this post Link to post Share on other sites
Marcos 2,942 Posted May 20 Please provide a complete memory dump from time when the system becomes unresponsive. If possible, check if the issue occurs also with EFSW uninstalled. Share this post Link to post Share on other sites
