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Eset File Security issues

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Servers became unresponsive after upgrading ESET era 6 to ESMC 7

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I don't think that upgrade from ERA to ESMC would have any effect on systems. Did you mean upgrade of EFSW v6 to EFSW v7? Would you please provide a complete memory dump from an unresponsive state as per https://support.eset.com/kb380/?

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only EFS agent is upgraded from 6.3 to 7.0.577.0  after this changes the day after servers become unresponsive, only way to make it operational is to force restart. but this case keep on happening the following day.  

i'll take the memory dump and share to you

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What version of EFSW and OS is installed there? Have you tried re-redeploying the ESMC agent so that its database is created from scratch?

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ESFW ver 7.0.12018.0 and Windows Server 2012 r2.  redeploying the agent is done twice but the same issue happen

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Please provide a complete memory dump from time when the system becomes unresponsive. If possible, check if the issue occurs also with EFSW uninstalled.

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