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rgoldman

License/BA not showing

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Hey guys, I added a License with a Business Account as I normally do except this time it doesn't show under License Management. So I can't delete it either unless there is another way. So I can't move forward with deploying the product until this issue is resolved. I know there is some delay but it's been about 30 minutes since I added the License and it's still not showing up. What can I do?

Thanks

RG

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Do you have multiple BAs added in your system? What we will need is the IP address of your ESMC server, and login of your EBA. You can send me your details in a private message. Also, was the license added to already added account, or was it a new account that was added? 

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Hey guys,

Thanks but for some reason about 8-12 hours later it appeared correctly under Licenses, so all good now!

It is ESET Security Management Center (Server), Version 7.0 (7.0.451.0)

Yes there is multiple BAs. It was a new a license/BA.

Thanks!

RG

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