Prolink 0 Posted May 15, 2019 Share Posted May 15, 2019 We have the Eset Endpoint Secury, and in the Remote Administrator, in the licensing units, today we have the panel 33/30 (overused), but we already exclude several machines and we have less than 30 in use. How do we solve this? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted May 15, 2019 Administrators Share Posted May 15, 2019 You can deactivate seats that have not reported to ERA for a longer time either through ELA/EBA or by using a server task "Delete not connecting computers". Link to comment Share on other sites More sharing options...
Prolink 0 Posted May 15, 2019 Author Share Posted May 15, 2019 I tried the Delete not connecting computers but returned error. How do I deactivate seats that have not reported to ERA? Thank you for your help Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted May 15, 2019 Administrators Share Posted May 15, 2019 In order to troubleshoot the failing task issue, we'd need the server trace.log created with trace logging verbosity when the task fails: Alternatively you can deactivate ESET security products through ELA/EBA. Link to comment Share on other sites More sharing options...
Prolink 0 Posted May 15, 2019 Author Share Posted May 15, 2019 worked by going to the license manager https://ela.eset.com/ thank you Link to comment Share on other sites More sharing options...
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