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carmik

ESMC 7 VA: Dashboard connection status shows invalid data

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In the dashboard, when selecting connection status I can view a drill down of the last machine connection dates (ie one day, 3 days, 7 days, > 7 days). If I select the "> 7 days" report I see systems that have succesfully connected today, updated without issues etc. The only "issue" with these systems is that they are running era agent 6 (XP boxes) instead of esmc agent 7.

Is this a bug?

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"Solved" possibly this one, the entries correspond to multiple hardware entries generated for the same pc. How can I reset hardware detection, to be asked again what to do with a system?

 

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Hello, you can run the Reset Cloned Agent client task:

https://help.eset.com/esmc_admin/70/en-US/client_tasks_reset_agent.html

 

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Thanks, I'll try that.

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