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Modules update failed EES 7.1


bbahes
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Hi!

Deploying EES 7.1 further to new clients. On latest we have problem:

image.thumb.png.9c585c7b70a1a70a521cbf376ec458dd.png

Agent is connecting to ESMC:

image.thumb.png.ead2d2ed839f972512af0bb00fbdd109.png

image.thumb.png.f9a6a44cc2668ef02e3f129da150c71b.png

 

 

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I don't know does this matter, but I've logged in as administrator on client PC and started module update manually:

image.thumb.png.6fb374793bb5867535c6cb382dba7f41.png

image.thumb.png.ba4ebf954551186095109afc1d266de6.png

Edited by bbahes
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  • Administrators

There's basically no difference between automatic and manually triggered update. Should the problem persist:
- enable advanced update engine and network protection logging
- reproduce the update error
- disable logging
- gather logs with ELC.

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Please check also state of HTTP proxy is product is configured to use some for updates. There is a chance it is not working correctly.

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This was only on one new client. After I logged in as Administrator it downloaded module updates correctly.

Proxy policy is same for all clients in company. All others working fine.

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This is what I see in /var/log/httpd/error_log file:

 

[Mon May 06 09:16:32.930991 2019] [proxy_http:error] [pid 29607] (70007)The timeout specified has expired: [client 192.168.224.8:49679] AH01102: error reading status line from remote server update.eset.com:80
[Mon May 06 09:16:32.931042 2019] [proxy:error] [pid 29607] [client 192.168.224.8:49679] AH00898: Error reading from remote server returned by hxxp://update.eset.com/ep7-dll-rel-lb/mod_049_horusdb_4350/em049_64_l0.dll.nup
[Mon May 06 09:29:08.351585 2019] [proxy_http:error] [pid 4953] (70007)The timeout specified has expired: [client 192.168.224.8:50128] AH01102: error reading status line from remote server update.eset.com:80
[Mon May 06 09:29:08.351623 2019] [proxy:error] [pid 4953] [client 192.168.224.8:50128] AH00898: Error reading from remote server returned by hxxp://update.eset.com/ep7-dll-rel-stop1/mod_049_horusdb_4350/em049_64_l0.dll.nup


[Tue May 07 09:07:03.708265 2019] [proxy:error] [pid 4185] [client 192.168.224.8:49861] AH00898: DNS lookup failure for: i3.c.eset.com returned by hxxp://i3.c.eset.com:80/
 

192.168.224.8 was client that had problem with update on monday.

 

Also I see many (not too many) messages about DNS lookup failure. Is this something I should look on my side, ISP side? 

cat error_log | grep -o "DNS lookup failure" | wc -l
64 

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