HSW 9 Posted May 6, 2019 Share Posted May 6, 2019 Hi, is there a problem with the update Server (on ESET side)? All clients get the same problem today. (Cant Update) All clients login for 1h are fine, new clients get all the same error. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted May 6, 2019 Administrators Share Posted May 6, 2019 Please check proxy server settings and make sure they are correct. You can also try updating directly, bypassing a proxy and see if Endpoint updates then alright. Link to comment Share on other sites More sharing options...
HSW 9 Posted May 6, 2019 Author Share Posted May 6, 2019 (edited) We update directly, Modul Update still fail. EDIT: Now Update starts EDIT2: Not finalize Edited May 6, 2019 by HSW Link to comment Share on other sites More sharing options...
HSW 9 Posted May 6, 2019 Author Share Posted May 6, 2019 I test with a fresh VM -> no Modul Update possible (2 different errors) - Update load endless and wont start - Update starts and do not finish (like picture) I also Test with Regular Updates, Test Updates and slow Updates -> no change Link to comment Share on other sites More sharing options...
bbahes 29 Posted May 6, 2019 Share Posted May 6, 2019 I had similar problem minutes ago. Maybe it's similar problem? Link to comment Share on other sites More sharing options...
HSW 9 Posted May 6, 2019 Author Share Posted May 6, 2019 i think so, maybe a ESET Server problem, i hope they fix quick, 94 clients affected till now. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted May 6, 2019 Administrators Share Posted May 6, 2019 No problems here. I've also tried a full update and update files with the total size of 144 MB were downloaded withing 30 seconds and the subsequent update process finished alright. Should the problem persist: - enable advanced update engine and network protection logging - reproduce the update error - disable logging - gather logs with ELC. Link to comment Share on other sites More sharing options...
HSW 9 Posted May 6, 2019 Author Share Posted May 6, 2019 I send you the logs from the testclient @Marcos Link to comment Share on other sites More sharing options...
HSW 9 Posted May 6, 2019 Author Share Posted May 6, 2019 Updates are working now, clients with update problem 94 -> 54. thx for what ever you have done Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted May 6, 2019 Administrators Share Posted May 6, 2019 We didn't do anything. It might have been an issue with your ISP or whatever. Link to comment Share on other sites More sharing options...
JB Puig 0 Posted May 6, 2019 Share Posted May 6, 2019 I've got the same problem : update impossible and it says livegrid is unavailable too. For all my users. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted May 6, 2019 Administrators Share Posted May 6, 2019 1 hour ago, JB Puig said: I've got the same problem : update impossible and it says livegrid is unavailable too. For all my users. Most likely a problem with a proxy, firewall or your ISP with blocking the communication. Please provide logs according to the instructions above. Link to comment Share on other sites More sharing options...
kingoftheworld 10 Posted May 6, 2019 Share Posted May 6, 2019 I know many are reporting widespread issues, but I have seen this exact error message when the HDD fills up. Link to comment Share on other sites More sharing options...
JB Puig 0 Posted May 9, 2019 Share Posted May 9, 2019 Still not working for me when connection from our company internet line. I double checked the firewall but can't manage to find where does the problem comes from. I generated the log file with ESET Log Collector but it is 183 MB (the dump file itself is 421MB not zipped). How can i send it to you ? Thanks ! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted May 9, 2019 Administrators Share Posted May 9, 2019 You can upload it to Onedrive, Dropbox, etc. and drop me a private message with a download link. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,361 Posted May 10, 2019 Administrators Share Posted May 10, 2019 @JB Puig: I've hidden your post with a link to ELC logs since they may contain sensitive information. It's safe to upload attachments here since only moderators have access to them, however, when providing download links to logs it's safer to send them in a private message. As for the logs, obviously we were getting no response to HEAD requests so it appears to be a problem of the proxy on 10.12.1.4: Link to comment Share on other sites More sharing options...
JB Puig 0 Posted May 10, 2019 Share Posted May 10, 2019 (edited) OK sorry i wanted to send it in private but forgot at the last minute. 10.12.1.4 is the machine running the Eset Admin console. It is a Windows 2012 server. Maybe an update has changed something. I will have a look. Thanks for your help ! By the way i didn't know the updates were being made through the admin console machine. It seems obvious for bandwidth reasons, but i thought i needed to "activate" it in some way, and i did not see any feature like this on the console Edited May 10, 2019 by JB Puig add someting Link to comment Share on other sites More sharing options...
JB Puig 0 Posted May 10, 2019 Share Posted May 10, 2019 A simple reboot on the server has solved the problem. Many thanks ! Link to comment Share on other sites More sharing options...
bbahes 29 Posted May 10, 2019 Share Posted May 10, 2019 1 hour ago, JB Puig said: A simple reboot on the server has solved the problem. Many thanks ! Still...I would be nice to know what really happened. Maybe you could anonymize trace file with https://www.tracewrangler.com/ and share it... Link to comment Share on other sites More sharing options...
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