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Eset will sometimes freeze browser and system freeze and crash


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Eset Smart Security 7 will  freeze OPERA browser===>system freeze

 

Log:

 

 

Windows Error Reporting

 

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_0_0_062476e3

Report.wer:

 

Version=1

EventType=Handled Exception
EventTime=130376255459106937
Consent=1
ReportIdentifier=b77349f9-9c76-11e3-8009-1c6f6593ba87
WOW64=1
Response.type=4
DynamicSig[1].Name=Wersja systemu operacyjnego
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Identyfikator ustawień regionalnych
DynamicSig[2].Value=1045
FriendlyEventName=Handled Exception
ConsentKey=Handled Exception
AppName=ESET Service
AppPath=C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe
 
=============
Version=1
EventType=Handled Exception
EventTime=130376156567482206
Consent=1
ReportIdentifier=b10cd8de-9c5f-11e3-a139-1c6f6593ba87
WOW64=1
Response.type=4
DynamicSig[1].Name=Wersja systemu operacyjnego
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Identyfikator ustawień regionalnych
DynamicSig[2].Value=1045
FriendlyEventName=Handled Exception
ConsentKey=Handled Exception
AppName=ESET Service
AppPath=C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe
 
=======
Version=1
EventType=Handled Exception
EventTime=130371994713232780
Consent=1
ReportIdentifier=af3422c9-9896-11e3-a99c-1c6f6593ba87
WOW64=1
Response.type=4
DynamicSig[1].Name=Wersja systemu operacyjnego
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Identyfikator ustawień regionalnych
DynamicSig[2].Value=1045
FriendlyEventName=Handled Exception
ConsentKey=Handled Exception
AppName=ESET Service
AppPath=C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe
 
 
Edited by Makinero
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Please make sure that your ESS is configured to generate complete application dump (Tools -> Diagnostics). After a dump has been generated (by default in C:\ProgramData\ESET\ESET Smart Security\Diagnostics folder), compress it, upload it to a safe location and pm me the download link. Also post information about installed modules from the About window.

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Do you mean you're no longer having the issue and ekrn is not crashing? Otherwise a dump would be created in the above mentioned folder.

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For example, some website crashes (stop loading) and the browser is frozen. 

An attempt to perform actions on the computer does the "total freeze" 

Restart Windows - Then the log is the "Windows Error Reporting" C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical(..........)

- a lot of errors that are associated with the application ESET Service.

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Bug check name:         CUSTOM_ERROR
 Bug check code:         0x0
 Bug check parm 1:       0x0
 Bug check parm 2:       0x0
 Bug check parm 3:       0x0
 Bug check parm 4:       0x0
 Probably caused by:     Unknown
 Driver description:     
 Driver product:         
 Driver company:         
 OS build:               
 Architecture:           Unknown
 CPU count:              0
 Page size:              0

This was probably caused by the following module: Unknown ()

Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR
Edited by Makinero
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If no dumps are created in the Diagnostics folder then ekrn is not crashing any more. Does the problem go away after renaming C:\Windows\System32\drivers\eamonm.sys and ehdrv.sys, one at a time, in safe mode? If not, does uninstalling ESS make a difference?

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Because, ESET is not suspended or crashes only cause no reaction browsers and consequently the lack of response of the system.

Perhaps the website crashes (a script on a page or flash crashes).

Problem Occurs only occasionally (eg, intensive use of the browser).

ESET application prevents kill the hung process, for example, you can not run task manager, etc.

Or by pressing (if busy program) CTRL + SHIFT + ESC

or

Alt + Ctrl + Del

causes

"Black Screen of Death" (not to be confused with the Blue screen of death"

hxxp://en.wikipedia.org/wiki/Black_Screen_of_Death

Edited by Makinero
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We're still waiting for a proof that ESET is involved in this issue. Does disabling any of the protection modules or renaming the aforementioned drivers make a difference?

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1. Completely remove ESET system solves the problem of the stability of the browser...

2. Reinstall again ESET - will browsers sometimes instability or problems with loading some pages (where are the scripts or flash)

Edited by Makinero
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Protocol: Enable (defaul)

Now: Disable (TEST...)

Chrome and Opera(new) (probably based on the same "engine"?) and therefore only noticed problems with these browsers.

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