nkm 0 Posted May 2, 2019 Share Posted May 2, 2019 We are currently in the process in rolling out Endpoint Security 7.x, however we are unable to successfully activate the ES 7.x product. Clients do not have direct Internet access, and connect using HTTP Proxy servers. I have set both HTTP proxy server both on the agent policy and the ES Policy, however regardless configuring the required proxy server I am unable to Activate the product. After using Sysinternals Process Monitor, I can verify that the 'ekrn.exe' process ignores the proxy settings and attempts to contact the activation servers directly. It is my understanding that the ES 7.x Policy's HTTP Proxy server configuration should cause the ES 7.x to use the HTTP Proxy server to complete activation, however the Sysinternals Process Monitor shows otherwise. What am I missing? Link to comment Share on other sites More sharing options...
bbahes 29 Posted May 3, 2019 Share Posted May 3, 2019 Did you apply both Proxy policy for Agent and Product? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted May 3, 2019 Administrators Share Posted May 3, 2019 Just to make sure, are you deploying the latest version of Endpoint 7.1.2045 ? Do you have the proxy server enabled and configured properly here? Note that if connection through the proxy fails for whatever reason, the product attempts to connect directly by default. You can try disabling direct connection in case of proxy connection failures and see if the product connects even then directly. Link to comment Share on other sites More sharing options...
nkm 0 Posted May 3, 2019 Author Share Posted May 3, 2019 Thanks Marcos, I believe this was the configuration option I was missing. Link to comment Share on other sites More sharing options...
Recommended Posts