Jump to content

Recommended Posts

Hi,

my client purchased this 2FA for their VPN and successfully integrated with CP firewall for the POC. during that time we use v2.7.32 and yesterday we received the license key to activate.

i created the EBA and get the username password and entered to dashboard to activate but the system keep telling me "Unable to activate your license given the supplied credentials. Please check the username and password"

here the log:

2019-05-02 12:45:24.9850 ERROR EIP.Core.Thrift.ThriftProvisioningServiceBase Activation failed with invalid license Exception of type 'EIP.Core.Thrift.Api.LicenseInvalid' was thrown.
2019-05-02 12:45:24.9850 INFO EIP.Utilities.Logging.AuditLog Audit event (FailureAudit, 9):  executed license activation on EAV-81331602 with result: Failure 
2019-05-02 12:49:08.5221 ERROR EIP.Core.Thrift.ThriftProvisioningServiceBase Activation failed with invalid license Exception of type 'EIP.Core.Thrift.Api.LicenseInvalid' was thrown.
2019-05-02 12:49:08.5221 INFO EIP.Utilities.Logging.AuditLog Audit event (FailureAudit, 9):  executed license activation on EAV-81331602 with result: Failure 
2019-05-02 13:02:24.9351 ERROR EIP.Core.Thrift.ThriftProvisioningServiceBase Activation failed with invalid license Exception of type 'EIP.Core.Thrift.Api.LicenseInvalid' was thrown.
2019-05-02 13:02:24.9351 INFO EIP.Utilities.Logging.AuditLog Audit event (FailureAudit, 9):  executed license activation on EAV-81331602 with result: Failure 

is it because of the software version? need help
 

Share this post


Link to post
Share on other sites

Hello mimn2g,

To analyze the activation issue, we would need to check the specifics of the situation, including the license details.

Please, contact us via http://www.eset.com/int/support/contact/ and we will look into this.

Regards,
TomasP

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...