hp pro 0 Posted April 24, 2019 Share Posted April 24, 2019 (edited) Hello dear sir/madam, When I try to install ESET Internet Security I get the Error MSI.1923 It says possible malware is blocking the installation. I ran the specialist cleaning program. And that program couldn't find anything. I neeed your urgent resolution as soon as possible please. you can reach me via the email quoted above or via the following phone lines Thanks for your prompt response Edited April 24, 2019 by Marcos Phone numbers removed to protect user's privacy Link to comment Share on other sites More sharing options...
pps 4 Posted April 24, 2019 Share Posted April 24, 2019 Hello, Do you use a user with administrator privileges when you tried to install the ESET internet Security? Thanks, Peter Link to comment Share on other sites More sharing options...
itman 1,749 Posted April 24, 2019 Share Posted April 24, 2019 (edited) 2 hours ago, hp pro said: I ran the specialist cleaning program. And that program couldn't find anything. Are you referring to the EsetUninstaller utility? If so, did you run in Windows Safe Mode? Do you have any other third party AV software installed; Avast, AVG, etc..? If so those should be uninstalled and their respective clean up utility run. Edited April 24, 2019 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted April 24, 2019 Administrators Share Posted April 24, 2019 To start off, please gather logs with ESET Log Collector and upload the generated archive here. Only ESET staff will have access to it. Link to comment Share on other sites More sharing options...
Recommended Posts