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Desperate! Please help


INeedHelpPls
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I'm not sure if this is the correct section so if it isn't please move it. I aplogize if it isn't i am just running out of ideas & need some kind of help!

On my Brother's desktop that is on windows 8.1. ESET Smart Security is the A/V on the PC. Upgraded to ESET NOD & when it asked to restart. The PC will boot & get a BSOD, then go into automatic repair. I've tried all i could think of to fix this & get it back to starting up as normal. I tried system restore but apparently ESET is preventing that & we don't have a Windows 8 disc of any kind. the Desktop was sent years ago as is. I tried googling to see if there were commands using the cmd to disable or delete ESET but i couldn't come across anything!

I'm running out of ideas to be honest & losing hope that i've completely just ruined his PC. The PC boots, BSOD's then goes into automatic repair. That's as far as i can get & i can't find any fixes to at all on my end. I'm assuming if it were that easy i just need a way to turn off eset or uninstall it even, but i can't get the PC to even boot into it's OS at all. Please, If anyone know's a fix i will try anything at this point!


EDIT: I also cannot boot into safe mode either as it also crashes/bsod trying.

Edited by INeedHelpPls
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On another machine create a bootable usb or dvd with Linux, e.g. ESET SysRescue. Boot into Linux and check if C:\Windows\System32\drivers\edevmon.sys exists. If not, copy it from "C:\Program Files\ESET\ESET Security\Drivers\edevmon" or from another machine with ESET installed.

This is the only case that I know of when ESET would prevent booting to safe mode, e.g. if the driver was not flushed from disk cache prior to the reboot after installation or due to a disk error.

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13 minutes ago, Marcos said:

On another machine create a bootable usb or dvd with Linux, e.g. ESET SysRescue. Boot into Linux and check if C:\Windows\System32\drivers\edevmon.sys exists. If not, copy it from "C:\Program Files\ESET\ESET Security\Drivers\edevmon" or from another machine with ESET installed.

This is the only case that I know of when ESET would prevent booting to safe mode, e.g. if the driver was not flushed from disk cache prior to the reboot after installation or due to a disk error.

 

How exactly would i do all of that? I don't know that much when it comes to creating a bootable USD let alone anything with linux. Sorry, I know i'm not the smartest around. I desperately need this pc to boot back up tho. 

 

If you could possibly explain or send me what i need to do so.

Edited by INeedHelpPls
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Instructions for creating an Eset SysRescue USB or DVD media here: https://www.eset.com/int/support/sysrescue/

You can create Win 8.1 bootable DVD or USB media from here: https://www.microsoft.com/en-us/software-download/windows8ISO . Note: this web page took a while to render on my PC, so give it sometime to do so.

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