INeedHelpPls 0 Posted April 22, 2019 Share Posted April 22, 2019 (edited) I'm not sure if this is the correct section so if it isn't please move it. I aplogize if it isn't i am just running out of ideas & need some kind of help!On my Brother's desktop that is on windows 8.1. ESET Smart Security is the A/V on the PC. Upgraded to ESET NOD & when it asked to restart. The PC will boot & get a BSOD, then go into automatic repair. I've tried all i could think of to fix this & get it back to starting up as normal. I tried system restore but apparently ESET is preventing that & we don't have a Windows 8 disc of any kind. the Desktop was sent years ago as is. I tried googling to see if there were commands using the cmd to disable or delete ESET but i couldn't come across anything!I'm running out of ideas to be honest & losing hope that i've completely just ruined his PC. The PC boots, BSOD's then goes into automatic repair. That's as far as i can get & i can't find any fixes to at all on my end. I'm assuming if it were that easy i just need a way to turn off eset or uninstall it even, but i can't get the PC to even boot into it's OS at all. Please, If anyone know's a fix i will try anything at this point!EDIT: I also cannot boot into safe mode either as it also crashes/bsod trying. Edited April 22, 2019 by INeedHelpPls Link to comment Share on other sites More sharing options...
Administrators Marcos 5,274 Posted April 22, 2019 Administrators Share Posted April 22, 2019 On another machine create a bootable usb or dvd with Linux, e.g. ESET SysRescue. Boot into Linux and check if C:\Windows\System32\drivers\edevmon.sys exists. If not, copy it from "C:\Program Files\ESET\ESET Security\Drivers\edevmon" or from another machine with ESET installed. This is the only case that I know of when ESET would prevent booting to safe mode, e.g. if the driver was not flushed from disk cache prior to the reboot after installation or due to a disk error. Link to comment Share on other sites More sharing options...
INeedHelpPls 0 Posted April 22, 2019 Author Share Posted April 22, 2019 (edited) 13 minutes ago, Marcos said: On another machine create a bootable usb or dvd with Linux, e.g. ESET SysRescue. Boot into Linux and check if C:\Windows\System32\drivers\edevmon.sys exists. If not, copy it from "C:\Program Files\ESET\ESET Security\Drivers\edevmon" or from another machine with ESET installed. This is the only case that I know of when ESET would prevent booting to safe mode, e.g. if the driver was not flushed from disk cache prior to the reboot after installation or due to a disk error. How exactly would i do all of that? I don't know that much when it comes to creating a bootable USD let alone anything with linux. Sorry, I know i'm not the smartest around. I desperately need this pc to boot back up tho. If you could possibly explain or send me what i need to do so. Edited April 22, 2019 by INeedHelpPls Link to comment Share on other sites More sharing options...
itman 1,748 Posted April 22, 2019 Share Posted April 22, 2019 Instructions for creating an Eset SysRescue USB or DVD media here: https://www.eset.com/int/support/sysrescue/ You can create Win 8.1 bootable DVD or USB media from here: https://www.microsoft.com/en-us/software-download/windows8ISO . Note: this web page took a while to render on my PC, so give it sometime to do so. Link to comment Share on other sites More sharing options...
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