Purpleroses 21 Posted April 20, 2019 Share Posted April 20, 2019 I'm trying to use walmart.ca photo center but I'm getting a pop up that says server certificate changed unexpectedly. This site worked a couple weeks ago when I order pictures but now I can't get into it. I have attached a picture of the popup. This does not mean I have a virus right because the connection was terminated Link to comment Share on other sites More sharing options...
Administrators Marcos 5,250 Posted April 20, 2019 Administrators Share Posted April 20, 2019 Are you still getting the warning message about untrusted certificate? I've tried to reproduce it to no avail. The certificate used by the server is valid and trusted, it's not revoked. Link to comment Share on other sites More sharing options...
Purpleroses 21 Posted April 20, 2019 Author Share Posted April 20, 2019 Yes I'm still getting the warning message!! I have tired it microsoft edge and Internet Explore 11 and still get the message Link to comment Share on other sites More sharing options...
Administrators Marcos 5,250 Posted April 20, 2019 Administrators Share Posted April 20, 2019 Please carry on as follows: - enable advanced logging under Help and support -> Details for technical support - reproduce the warning - disable logging - collect logs with ESET Log Collector and upload the generated archive here (only moderators will be able to access it) Link to comment Share on other sites More sharing options...
Purpleroses 21 Posted April 20, 2019 Author Share Posted April 20, 2019 I will have to do sometime this week i'm going out of town soon!! I don't use the site to much just wanted to see if anyone else was having an issue with it Link to comment Share on other sites More sharing options...
itman 1,746 Posted April 20, 2019 Share Posted April 20, 2019 (edited) I can connect to the site using EIS 12.1.34 and IE11 w/o any issues: Edited April 20, 2019 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,250 Posted April 25, 2019 Administrators Share Posted April 25, 2019 Please carry on as follows: - reboot the machine - gather logs with ELC - upload the generated archive as well as the file c:\ProgramData\ESET\ESET Security\publicKeyPins.dat here. Link to comment Share on other sites More sharing options...
MorrisGR 0 Posted April 25, 2019 Share Posted April 25, 2019 check this https://support.eset.com/kb3126/?locale=en_US&viewlocale=en_US Link to comment Share on other sites More sharing options...
Administrators Marcos 5,250 Posted April 25, 2019 Administrators Share Posted April 25, 2019 11 minutes ago, MorrisGR said: check this https://support.eset.com/kb3126/?locale=en_US&viewlocale=en_US No, please don't follow the instructions there. SSL filtering should never be disabled unless advised by customer care as a last resort. Aryeh Goretsky 1 Link to comment Share on other sites More sharing options...
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