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Activation failing


uzair
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  • Marcos changed the title to Activation failing
1 hour ago, Richie said:

Go to:   C:\Windows\System32\drivers\etc\hosts

Then remove the line:  127.0.0.1 edf.eset.com

To my best knowledge, Eset doesn't use the Win hosts file for anything. I know my hosts file hasn't been updated since Win 10 was installed.

However, Eset does mention this as a possibility: https://support.eset.com/kb2434/ in reference to a DNS poisoning event.

Edited by itman
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11 hours ago, Marcos said:

What error message do you get when you enter your license key in the activation window?

It just says that unable to activate your license. Please contact technical support. I tried to contact the middle east support and they said this license is not purchased here in middle east so you have to contact us support. 

 

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There should be an error number ACT.something displayed in the activation window if activation fails for whatever reason. Please post a screen shot of what you see right after entering the license key and clicking "Activate".

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