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Anti-theft not working on 1 device

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I use Eset in the trial period because I am looking for a Virus scanner to buy. When I activate the anti-theft function it works on my other devices but not on 1 device. I keep seeing the yellow screen:"attention required". When I click "check again" the screen converts into "You are protected". After 2 minutes I see again the yellow screen. 

How do I stay protected?

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