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devlin

EEA - error extracting file

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Hello,

what's wrong when EEA is throwing this: "error extracting file"? I can't update ESET on this PC. AVs on other PCs are without problems. Problem is only on this PC. There is fresh install of Windows 10 and EEA 7.1.2045.5. Clearing cache does not help...

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Please check if C:\Windows\Temp isn't full of redundant temporary files. If it is, delete them.

If that's not an issue, enable advanced network protection and update engine logging in the advanced setup -> tools -> diagnostics, run update, then disable logging and gather logs with ESET Log Collector for perusal. You can upload the generated archive here.

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Deleting temp files did not help.

I have sent you those logs via PM. I hope I have done that correctly.

Thank you.

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