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davidenco

Product update failed: Unauthorized access

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What does this mean? The last update was successful and the event log says nothing about there being a problem with the last check.

This is also happening for a handful of our Endpoint Antivirus clients and File Security servers.

Is this EDTD all over again?

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It means that you have enabled ESET Dynamic Threat Defense in a policy but in fact you don't have an EDTD license or EDTD was not activated in EMSX via an EBA account from ESMC. Please disable EDTD in policies that are applied to EMSX:

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Did you read the entire post or just the reference I made to EDTD? This is nothing to do with EDTD, I don't even see it in the UI!

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I'm sorry. You mentioned EDTD in your post and there was a message about unauthorized access so I erroneously concluded it was related.

Please enable diagnostic logging, run manual update, disable logging and finally gather logs with ESET Log Collector and post the generated archive here.

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The message disappears when I check for an update manually (as it has already done), so doing what you've suggested isn't going to work. Any suggestions?

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2 hours ago, davidenco said:

The message disappears when I check for an update manually (as it has already done), so doing what you've suggested isn't going to work. Any suggestions?

Then enable diagnostic logging and wait until the error occurs without running manual update and only then disable logging.

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