tommy456 12 Posted February 18, 2014 Share Posted February 18, 2014 (edited) Today after downloading a 10gb test tile, my PC was virtually unresponsive a look in windows Task manager showed that EKRN.EXE process was hogging the CPU 85% + browsers failed to open as did outlook express, then the machine became totally unresponsive, i had to resort to using the power button When eset rebooted it was slower loading windows than it was previously, and everything was lagging(delayed) So i changed from the pre release module set to the default set, and the delays have gone, but i notice that ess is sending a lot of diagnostic reports Not only this EKRN.EXE is Hogging my ram even though i have ssl disabled it's currently using double what it should use when pc is idling it wasn't doing this the until today what has eset done ? And if that weren't enough of an issue eset is also generating DMP files in the diagnostics folder and since 09:40am GMT it has used over 36GB of HDD space 237 DMP files in diagnostics & 41 in modules folder !!!! just what the hell is going on at eset ? Ok, just a quick update , ess is still reporting that it's 18/02/2014 20:35:09 ESET Kernel File 'ESET Diagnostic file' was sent to ESET for analysis. six times within 30seconds, except it didn't generate a dmp file to send,this time Av sig is : version 9440 (20140218). ESS Update log.xml Edited February 18, 2014 by tommy456 Link to comment Share on other sites More sharing options...
Arakasi 549 Posted February 19, 2014 Share Posted February 19, 2014 (edited) I am receiving this same issue. ESET is not hogging my RAM though. I just checked my SSD and i have lost 15GB + of space. Virus signature database: 9440P (20140218)Rapid Response module: 3709 (20140218)Update module: 1047 (20131023)Antivirus and antispyware scanner module: 1420 (20140128)Advanced heuristics module: 1147 (20140114)Archive support module: 1190 (20140129)Cleaner module: 1083 (20140212)Anti-Stealth support module: 1058 (20140130)Personal firewall module: 1183 (20140214)Antispam module: 1027 (20131119)ESET SysInspector module: 1240 (20131202)Real-time file system protection module: 1009 (20130301)Translation support module: 1145 (20131121)HIPS support module: 1115 (20140206)Internet protection module: 1102 (20140127)Web content filter module: 1031 (20131120)Advanced antispam module: 1625P (20140218)Database module: 1053 (20140206) Edited February 19, 2014 by Arakasi Link to comment Share on other sites More sharing options...
Arakasi 549 Posted February 19, 2014 Share Posted February 19, 2014 (edited) I have switched ESET to no longer generate a memory dump and im clearing up the dmp's because its too much on my SSD. I will save the latest dmp file. Edited February 19, 2014 by Arakasi Link to comment Share on other sites More sharing options...
Arakasi 549 Posted February 19, 2014 Share Posted February 19, 2014 Dmp file Link to comment Share on other sites More sharing options...
Administrators Marcos 5,242 Posted February 19, 2014 Administrators Share Posted February 19, 2014 There was a temporary glitch with pre-release updates which might have caused excessive generation of dumps. It was fixed about 24 hours ago. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted February 19, 2014 Share Posted February 19, 2014 Acknowledged Link to comment Share on other sites More sharing options...
tommy456 12 Posted February 19, 2014 Author Share Posted February 19, 2014 (edited) It has stopped generating DMP files yes, but it still is trying to send a diagnostic file to eset 19/02/2014 13:49:03 ESET Kernel File 'ESET Diagnostic file' was sent to ESET for analysis. 19/02/2014 13:49:01 ESET Kernel File 'ESET Diagnostic file' was sent to ESET for analysis. 19/02/2014 13:49:00 ESET Kernel File 'ESET Diagnostic file' was sent to ESET for analysis. 19/02/2014 13:48:59 ESET Kernel File 'ESET Diagnostic file' was sent to ESET for analysis. 19/02/2014 13:48:57 ESET Kernel File 'ESET Diagnostic file' was sent to ESET for analysis. 19/02/2014 13:48:56 ESET Kernel File 'ESET Diagnostic file' was sent to ESET for analysis. 19/02/2014 13:48:54 ESET Kernel Statistical information was sent to ESET. 19/02/2014 12:48:54 ESET Kernel Virus signature database successfully updated to version 9443 (20140219). This too needs fixing ,BTW the memory leak issue was resolved after i switched to the default set of modules from the pre release Edited February 19, 2014 by Marcos Log shortened as requested by some users Link to comment Share on other sites More sharing options...
Administrators Marcos 5,242 Posted February 19, 2014 Administrators Share Posted February 19, 2014 Those were most likely already cached. If you want to clear the cache, delete the content of the "C:\ProgramData\ESET\ESET Endpoint Security\Charon" folder in safe mode. Link to comment Share on other sites More sharing options...
Solution tommy456 12 Posted February 19, 2014 Author Solution Share Posted February 19, 2014 (edited) Thanks for the tip, although for win xp the location of the charon folder is different , but i got the gist of your post, and found the folder it did indeed have lots of files inside it, but it hasn't now, and it has now stopped uploading them to eset, so back to how it was prior to the update /module that caused it in the first place Edited February 21, 2014 by tommy456 Link to comment Share on other sites More sharing options...
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