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Chris Anderson

We are getting false positive detection in our software RocketPC

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To Whom It May Concern:

 

We are writing in regards to a false positive detected for our software application, RocketPC.  Here are the application details:

 

App Name: RocketPC

App Version: 1.4.6.168 

Company Name: Solvusoft Corporation

MD5: 71D34A8C9EA37297F4F0FB5DBF907CAB

SHA1: 2B90AB388BA30CD846A64C3E6F7F39A37185F0A7

SHA256: CB4CFEF37092F3EDF4EC4937129F725FAF75AFC26F94E5E918E6D31D946A6F1A

Cert: BD9CEDBC7070DFC8C1E640266487F602CFD2A5F3

Issuer: Sectigo RSA Code Signing CA

IssuedTo: Solvusoft Corporation

Currently detected as: https://www.virustotal.com/#/file/cb4cfef37092f3edf4ec4937129f725faf75afc26f94e5e918e6d31d946a6f1a/detection

Application Landing Page:

https://www.solvusoft.com/en/rocketpc/

 

 

What the Application Does:  We provide the user a free registry and temporary files cleaning scan, where the user can repair all of the scanned category issues detected for free.  The trial period is unlimited, and the user can run unlimited scans on a defined portion of their system.

 

In order to scan the entire system, the user can choose to upgrade to the paid application.  In additional to scanning all categories, it unlocks additional features and scanning capabilities.

 

Because we are giving away substantial free value to the user, we do not think that this is a malicious application.  Furthermore, we do not employ any outraging colors, messaging, or tactics that raise a sense of urgency, or scare the user into purchasing.

 

Furthermore, as an AppEsteem-certified company, we have a profound interest in protecting consumers and making our customers happy.  We provide a 90-Day, Unconditional, Money-Back Guarantee on all of our products.  Furthermore, we provide 24/7 chat, email, and phone support.

 

We sincerely appreciate your consideration of removing this false positive, and will welcome any feedback you might have regarding this issue.

 

Best regards,

 

Public Relations Department

Solvusoft Corporation

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The detection is correct, the application is classified as a potentially unwanted application (PUA). PUAs are detected only with user's consent. Particular PUAs can be excluded from detection if the user wants to use them.

For information what PUAs are, please read https://support.eset.com/kb2629/.

Since this forum does not serve as a channel for disputing detections, we'll draw this topic to a close.

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