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Domain underverse.su blackilsted, no response from ESET support

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I'm the owner of website underverse.su
I've SENT an email to samples@eset.com more than month ago, but received NO REPLY.
Please don't close topic like this one without letting me explain.


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In the KB https://support.eset.com/kb141/ there is a section that commences with " If the issue is not resolved within two work days..." which tells you how to follow-up in case you don't get a response within a timely manner.

The url has been already unblocked.

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