SandipThanki 2 Posted March 30, 2019 Share Posted March 30, 2019 Dear Team, Problem reported: Update authorization failed. Please check if your license is valid. Error occurred in ESET NOD32. OS Details: Microsoft Windows 7 Home Basic Sp-1 ESET Details: ESET NOD32 V.12.1.31.0 License ID: 3AG-C49-CW4 Observation: (1)Remove ESET From system through ESET Uninstaller tool in Safe mode. (2)Activate with trial with Email id Activation And Update Successfully. (3)Activate with License key activation successfully but update problem occurred. Find attached ESET Log Collector Log and Diagnostic Log on following location. https://we.tl/t-qMY0lyqDDZ Regards, Sandeep. Link to comment Share on other sites More sharing options...
SandipThanki 2 Posted April 1, 2019 Author Share Posted April 1, 2019 Hello Team, Any Update ? Regards, Sandip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted April 1, 2019 Administrators Share Posted April 1, 2019 It is early Monday morning now and you posted during the weekend. When time allows, we'll check the logs. Have you already raised a ticket for your local customer care? Link to comment Share on other sites More sharing options...
SandipThanki 2 Posted April 2, 2019 Author Share Posted April 2, 2019 Hello Sir, Its Okay, we raised issue to local customer care.. Thanks, sandip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted April 2, 2019 Administrators Share Posted April 2, 2019 Has the issue been resolved? Yesterday we performed a full export of all licenses to update servers which might have eventually resolved it. Link to comment Share on other sites More sharing options...
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