athan 0 Posted March 30, 2019 Share Posted March 30, 2019 (edited) Past week I've been having issues with ESET starting on computer startup. I've had to completely uninstall it, and reinstall it. Was working fine for a few days, but now back to the same thing. Went to MSCONFIG, and it's there on Startup tab (screenie), but 'Stopped' on Services tab (screenie). In Control Panel >> Administrative Tools >> Services, I see this (screenie). Furthermore, I go to Action Center (screenie), choose 'YES', and nothing happens. Please help. Since I can't open it, I don't know how to provide anything other than my OS which is Win7. Edited March 30, 2019 by athan Link to comment Share on other sites More sharing options...
Administrators Marcos 4,707 Posted March 30, 2019 Administrators Share Posted March 30, 2019 Try the following: - in safe mode uninstall ESET using the Uninstall tool (https://support.eset.com/kb2289/) - install the latest v12.1.31 from scratch Should the problem persist, gather logs with ESET Log Collector and post the generated archive here. At the same time raise a support ticket for customer care and provide them with the logs as well. Link to comment Share on other sites More sharing options...
athan 0 Posted April 2, 2019 Author Share Posted April 2, 2019 (edited) When I try to uninstall in safe mode, I end up with a black screen with a cursor...so I can't move past that point in order to uninstall. I was able to uninstall in "safe with networking" however and reinstalled. Because ESET loads/doesn't load randomly on startup, I will have to post back with an update. Edited April 2, 2019 by athan update Link to comment Share on other sites More sharing options...
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