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Unable to start "esets" service (File Security for Linux)


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After installing ESET File Security for Linux (version 4.5.13.0) on a CentOS 7 server, i'm unable to start the main service "esets". The error it shows is as follows:

image.png.2e0464148af4affe13573d4757cbb34e.png

Output of command: journalctl -xe

image.thumb.png.bbc229d7209f6aa5b312eb21fcd8d185.png

Can anyone help / advise how to address this issue?

 

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  • ESET Staff

Hi mogobjah

It looks like some issue with corrupted installation or missing modules.

At first check prerequisites which is GlibC:

- It is needed to have instaled glibc to run 32bit applications at 64bit os

yum install glibc.i686

- check if all modules are present, if some of them are missing it could be the issue.

modules01.jpg

image.png

Anyway if they are present some of them can be corrupted somehow and therefore:

- Login as root
- Stop esets service
- create backup folder
- Move em00*_32.dat files from /var/opt/eset/esets/lib to backup folder
- Run update all modules will be re-created again /opt/eset/esets/sbin/esets_update --verbose
- Check content of /var/opt/eset/esets/lib if all modules are present

Try to start service and check if issue is fixed or not.

 

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