Jump to content

Error code 0x847695d7 when opening Firefox for banking


Recommended Posts

When opening online banking I get the error code 0x847695d7 after seeing a message that Firefox must be closed because there is more than one running. So I close the message, then see the error code, asking if I want to proceed without the security.

Link to comment
Share on other sites

Same thing for me this morning(FF). BPP works fine with IE11(which I normally use w/BPP). Will try the KB itman suggested.

479506314_BPPerror3_25_19.jpg.da1641bce322c4255681dc9bec2a343d.jpg

***********************************************************

Update.....disabled BPP, did a hard boot and then could not re-enable BPP (see below)

1195102326_BPP23_25_19.thumb.jpg.a48344435adeda8588b2237870ef17c4.jpg

Then did a soft boot and BPP was re-enabled (by itself). FF (v66.1) w/BPP now appears OK.

(Thanks itman for the KB...you saved me looking it up:))

 

Edited by TomFace
added update-grammar correct
Link to comment
Share on other sites

That's unacceptable, the ongoing problems with ESET EIS secure banking. I have the same problem as dbergst. I did look into the Taskmanager, there is the "ESET Online payment protection frame" running even I did close, cancel the secure banking. I can not end this task. I reboot now and look if this help.

Edited by Clark T
Link to comment
Share on other sites

Rebooting the system did help. But is it normal that the "ESET Online payment protection frame" task is still running in the taskmanager, when I did end the BPP (close the Firefox window where BPP was running)?

Edited by Clark T
Link to comment
Share on other sites

51 minutes ago, Clark T said:

Rebooting the system did help. But is it normal that the "ESET Online payment protection frame" task is still running in the taskmanager, when I did end the BPP (close the Firefox window where BPP was running)?

If you're referring to eOppFrame.exe constantly running, that is expected behavior ever since B&PP has existed in Eset. Once it loads, it will remain running till system shutdown time. Personally, I was never concerned about it since it only uses 16K of memory.

Link to comment
Share on other sites

4 hours ago, Marcos said:

Does rebooting the system resolve the issue?

Yes, rebooting helped here.  So I take it this is an intermittent issue?

Link to comment
Share on other sites

  • Administrators

If you are able to reproduce the error, please do the following:
- in the advanced HIPS setup temporarily enable logging of blocked operations
- start logging with Procmon
- launch a secure browser and make sure that the error occurs
- stop logging
- gather logs with ESET Log Collector and provide the generated archive together with a compressed Procmon log for perusal.

Link to comment
Share on other sites

  • 3 weeks later...
  • Administrators
7 hours ago, sollysolutions said:

Error code also popped up in Chrome

Resolved with a machine reboot

Thanks

Most likely you had to reboot after an upgrade to the latest version 12.1.34 which has brought a fix for the issue.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...