Wiser17 0 Posted March 25, 2019 Share Posted March 25, 2019 When opening online banking I get the error code 0x847695d7 after seeing a message that Firefox must be closed because there is more than one running. So I close the message, then see the error code, asking if I want to proceed without the security. Link to comment Share on other sites More sharing options...
itman 1,743 Posted March 25, 2019 Share Posted March 25, 2019 (edited) Although this article notes error code, 0x847695d0, I suspect it still applies in this case: https://support.eset.com/kb6408/?locale=en_US&viewlocale=en_US Edited March 25, 2019 by itman TomFace 1 Link to comment Share on other sites More sharing options...
TomFace 539 Posted March 25, 2019 Share Posted March 25, 2019 (edited) Same thing for me this morning(FF). BPP works fine with IE11(which I normally use w/BPP). Will try the KB itman suggested. *********************************************************** Update.....disabled BPP, did a hard boot and then could not re-enable BPP (see below) Then did a soft boot and BPP was re-enabled (by itself). FF (v66.1) w/BPP now appears OK. (Thanks itman for the KB...you saved me looking it up) Edited March 25, 2019 by TomFace added update-grammar correct Link to comment Share on other sites More sharing options...
dbergst 1 Posted March 25, 2019 Share Posted March 25, 2019 I'm seeing this issue but only after canceling a prompt from firefox to close out the old process. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted March 25, 2019 Administrators Share Posted March 25, 2019 Does rebooting the system resolve the issue? Link to comment Share on other sites More sharing options...
Clark T 3 Posted March 25, 2019 Share Posted March 25, 2019 (edited) That's unacceptable, the ongoing problems with ESET EIS secure banking. I have the same problem as dbergst. I did look into the Taskmanager, there is the "ESET Online payment protection frame" running even I did close, cancel the secure banking. I can not end this task. I reboot now and look if this help. Edited March 25, 2019 by Clark T Link to comment Share on other sites More sharing options...
Clark T 3 Posted March 25, 2019 Share Posted March 25, 2019 (edited) Rebooting the system did help. But is it normal that the "ESET Online payment protection frame" task is still running in the taskmanager, when I did end the BPP (close the Firefox window where BPP was running)? Edited March 25, 2019 by Clark T Link to comment Share on other sites More sharing options...
itman 1,743 Posted March 25, 2019 Share Posted March 25, 2019 51 minutes ago, Clark T said: Rebooting the system did help. But is it normal that the "ESET Online payment protection frame" task is still running in the taskmanager, when I did end the BPP (close the Firefox window where BPP was running)? If you're referring to eOppFrame.exe constantly running, that is expected behavior ever since B&PP has existed in Eset. Once it loads, it will remain running till system shutdown time. Personally, I was never concerned about it since it only uses 16K of memory. Link to comment Share on other sites More sharing options...
TomFace 539 Posted March 25, 2019 Share Posted March 25, 2019 (edited) This was the first issue I've ever had with BPP. For me, one hiccup is not the end of the world. ESET has taken notice of the issue as there is an alert on the KB website https://support.eset.com/alert7234/ Regards, Tom Edited March 25, 2019 by TomFace Link to comment Share on other sites More sharing options...
dbergst 1 Posted March 25, 2019 Share Posted March 25, 2019 4 hours ago, Marcos said: Does rebooting the system resolve the issue? Yes, rebooting helped here. So I take it this is an intermittent issue? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted March 28, 2019 Administrators Share Posted March 28, 2019 If you are able to reproduce the error, please do the following: - in the advanced HIPS setup temporarily enable logging of blocked operations - start logging with Procmon - launch a secure browser and make sure that the error occurs - stop logging - gather logs with ESET Log Collector and provide the generated archive together with a compressed Procmon log for perusal. Link to comment Share on other sites More sharing options...
sollysolutions 0 Posted April 17, 2019 Share Posted April 17, 2019 Error code also popped up in Chrome Resolved with a machine reboot Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted April 18, 2019 Administrators Share Posted April 18, 2019 7 hours ago, sollysolutions said: Error code also popped up in Chrome Resolved with a machine reboot Thanks Most likely you had to reboot after an upgrade to the latest version 12.1.34 which has brought a fix for the issue. Peter Randziak 1 Link to comment Share on other sites More sharing options...
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