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Missing computers in dashboard


mbeekman
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Hello,

I have just discoverd that I'm missing all my managed pc's in my era dashboard.
If I go to licenses I see all the "missing" pc's. there is a license warning but it not critical.

How do I get all these pc's back in my dashboard?

Regards,

MBeekman

Edited by mbeekman
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  • ESET Staff

Can you please send me the screenshot of the dashboard? I am not completely sure I get the point. In "licenses" tab, there are no computers listed. Only the overview of the license itself. Or you mean "ELA / EBA" by "licenses" ? 

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in the picture you can see the dashboard and before i could see more pc's, something happend last week and now i only see this pc where era is running on. when i go to "admin" en then to "license management" i can see all the pc'spic.thumb.png.2a3a7d89b22cae2176326d33d7888702.png

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  • ESET Staff

But there are no PCs listed under "license management". There is only numeric explanation of how much clients are activated. 

How does it look when you click on "computers" and click "show subgroups" ? As I check on "last connected" chart, it shows that many computers have "never connected", which means that they might have stopped reporting a long time ago, and the information about "last connected time" was lost. 

Also, was this ERA server either upgraded or was repair performed? The best thing would be to contact our very capable Dutch customer care team, they should be able to help you resolve the problem, even remotely. 

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there has been an update last week and since we don't see any computers. my colleague said it looked like a reinstall...

could it be that all the installed agents have to be reinstalled? that the don't listen to this "administrator"?

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  • ESET Staff

Sorry, I am not able to decipher your message. Only thing I can think of is, that someone installed ESMC V7 agent (upgraded agents to V7) which has broken your environment, as V7 agent is not compatible with the 6.5 server you are running. But as I have said, I would recommend to contact Dutch support, it will be for sure quicker, than trying to troubleshoot your issue over forum. 

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