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Parental Controls - Stopped Working?

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My child lives some distance form me with his Mother. i.e. I cannot easily gain physical access to his phone. ESET Parental Control "was" a useful way of helping to achieve appropriate use of his mobile phone. However, His phone had been non-contactable for several weeks now via ESET parental control. I have tried walking through the setup remotely, but without success. I suspect, but cannot prove, that the phone has been put into developer mode and this/other functions that then become available are interfering with ESET Parental Control on the phone?

Is there anything I can do to get back some level of control/information? My licence renews in a couple of weeks and at the moment I cannot see the benefit in continuing with this product?

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