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Problem : HW fingerprint could not be obtained


kamiran.asia
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Hi dears.

One of our Servers's Agent could not obtain HW fingerprint with this error and it can not connect to ESMC :

2019-03-05 08:08:55 Error: AuthenticationModule [Thread 1114]: DeviceEnrollmentCommand execution failed with: HW fingerprint could not be obtained.
2019-03-05 08:08:55 Warning: CReplicationModule [Thread f5c]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet)
2019-03-05 08:08:55 Error: CReplicationModule [Thread f5c]: InitializeConnection: Initiating replication connection to 'host: "192.168.140.9" port: 2222' failed with: GetAuthenticationSessionToken: Failed to fetch device session token in time
2019-03-05 08:08:55 Warning: CReplicationModule [Thread f5c]: InitializeConnection: Not possible to establish any connection (Attempts: 1)
2019-03-05 08:08:55 Error: CReplicationModule [Thread f5c]: InitializeFailOverScenario: Skipping fail-over scenario (missing last success replication link data)
2019-03-05 08:08:55 Error: CReplicationModule [Thread f5c]: CAgentReplicationManager: Replication finished unsuccessfully with message: InitializeConnection: Initiating replication connection to 'host: "192.168.140.9" port: 2222' failed with: GetAuthenticationSessionToken: Failed to fetch device session token in timeReplication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: 192.168.140.9:2222, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
2019-03-05 08:08:55 Error: AuthenticationModule [Thread 1114]: DeviceEnrollmentCommand execution failed with: HW fingerprint could not be obtained.
2019-03-05 08:08:55 Warning: CReplicationModule [Thread f5c]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet)
2019-03-05 08:09:00 Error: CSystemConnectorModule [Thread 1168]: CWbemServices: Could not connect. Error code = 0x80070422
2019-03-05 08:09:10 Error: CSystemConnectorModule [Thread 1168]: CWbemServices: Could not connect. Error code = 0x80070422

 

What is the solution ?

Edited by kamiran.asia
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  • ESET Staff

Relevant error is:

CWbemServices: Could not connect. Error code = 0x80070422 

which means that WMI subsystem is not working properly (i.e. is broken) on this machine. There are various hint to be found on internet regarding this issue, as is it system-related. Sometime reboot helps, sometimes some manual modifications in system registries. There is also special command to reset WMI repository: https://trevorsullivan.net/2009/11/06/wmi-repository-corruption-sccm-client-fix/

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