Nurselink 0 Posted February 9, 2014 Share Posted February 9, 2014 I have experienced two blue screens of death, so I restarted in safe mode and restored back 2 weeks incase it was java related. When I go back to Eset the last update was the 31st Jan and it won't let me update (just hangs). I am unsure of next steps. Please help Link to comment Share on other sites More sharing options...
Arakasi 549 Posted February 9, 2014 Share Posted February 9, 2014 Hello Nurselink, This is a known issue with system restore and timestamps on database files. You can wait it out, or switch to Pre-release updates and back again to resolve, via the advanced > update section. Link to comment Share on other sites More sharing options...
Nurselink 0 Posted February 9, 2014 Author Share Posted February 9, 2014 Thxs will give it a try Link to comment Share on other sites More sharing options...
Nurselink 0 Posted February 9, 2014 Author Share Posted February 9, 2014 Tried that and it didn't work, still keeps hanging, how long would it normally take if u wait? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted February 9, 2014 Administrators Share Posted February 9, 2014 Please report issues in the appropriate product forum so that your reports get better attention. What ESET product do you use? In order to tell the cause of BSOD, please compress the memory dump created, upload it to a safe location and pm me the download link. As for the problem with update, try clearing update cache via advanced update setup and clicking the appropriate button. Link to comment Share on other sites More sharing options...
Nurselink 0 Posted February 9, 2014 Author Share Posted February 9, 2014 Sorry first time have used forum. Have cleared cache also, the protection status tab says max protection is not ensured as virus sig dab is out of date. When u go to update button it shows last update was 9399(20140208) on 31/1/14 (my system restore date) after blue screen. The blue globe keeps turning as if it's doing something but it just continues to hang and not update Link to comment Share on other sites More sharing options...
Nurselink 0 Posted February 9, 2014 Author Share Posted February 9, 2014 How do u compress the memory dump Marcos? Link to comment Share on other sites More sharing options...
Arakasi 549 Posted February 9, 2014 Share Posted February 9, 2014 Use 7zip, Winrar, or Winzip. I prefer 7zip. Continue with sending your memory logs to Marcos, he will assist with what caused it. As well as prevent future ones. However i think your updating issue might lie elsewhere. You tried clearing update cache, and you tried switching to pre-release and back again ? Link to comment Share on other sites More sharing options...
TomFace 539 Posted February 9, 2014 Share Posted February 9, 2014 (edited) Nurselink what is your latest ESET update? I have 9400-also see the link below.https://forum.eset.com/topic/1636-virus-signature-database-update-difficulties-after-system-restore/Of course Marcos is the expert here and knowing the cause of BSOD is important. Edited February 9, 2014 by TomFace Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted February 9, 2014 Administrators Share Posted February 9, 2014 Please let us know what ESET product you use so that we can move the thread to the appropriate forum. Link to comment Share on other sites More sharing options...
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