Update authorization failed. Please check if your license is valid.

[SandipThanki 2]

Dear Team,

Problem reported: Update authorization failed. Please check if your license is valid. Error occurred in ESS V.9

 

OS Details:

Microsoft Windows XP SP-3

 

ESET Details:

License ID: 3AF-6W6-FGK
 

Observation:

(1)Remove ESET From system through ESET Uninstaller tool in Safe mode.

(2)Installed ESET Smart Security V.9 in Windows Xp System.

(3)Activate with trial with Email id Activation And Update Successfully.

(4)Activate with License key activation successfully but update problem occurred.

(5)Also try with ESET V.11/12 in both version same issue occurred.

 

Find attached ESET Log Collector Log.

 

Regards,

Sandeep.

 

[Marcos 5,450]

Please carry on as follows:

- under Help and support -> Details for Customer care, enable advanced logging
- reproduce the issue
- disable logging
- gather logs with ELC.