Unable to access internet in Google Chrome and webpage can’t display or page unresponsive

[SandipThanki 2]

Dear Team,

Last few days facing issue in many clients with ESET Internet Security v12.0.31.0 in chrome browser.

Problem:Unable to access internet in Google Chrome and webpage can’t display or page unresponsive and system stuck.

Observation:

Issue not occurring in other browser (Edge or Internet Explorer)

ESET Firewall filtering mode set to Learning state or Automatic mode but problem same.

Pause Web Access Protection and SSL/TLS, but issue not resolved

Issue resolved after pause Firewall Protection.

Solution: remove all firewall rules in ESET Advance Setup.

 

Collect ESET Log Collector log with Advance diagnostic logging and Procmon log and upload it here.

Procmon log: ftp://ftp.nod.sk/support/Logfile_Yashvi.PML

ESET Log Collector Log: ftp://ftp.nod.sk/support/eis_logs_Yashvi1.zip

So please check issue and do needful as soon.

Thanks,

Sandeep

Edited February 20, 2019 by SandipThanki

[Marcos 5,070]

Re-posting is forbidden by our forum rules. This was already posted here: https://forum.eset.com/topic/18637-unable-to-access-internet-in-google-chrome/

Moreover, it looks like you and Haresh2015 are the same person; creation of duplicate accounts is forbidden as well.