Email protection by client plugins in non-functional - This functionality could not be started.

[StevenBruce 0]

We have this alert showing on multiple devices across many different clients and (I think) with only ESET EA 7. Repairing the ESET installation on the device doesn't seem to resolve, nor does a full safe mode uninstall using the tool and re-installing with a freshly downloaded 7.0.2100.4 exe.

There is another topic relating to disabling the notifications for this issue, but how do we actually resolve the issue? There doesn't seem to be a KB article, and web searches just lead to the other topic.

[Marcos 5,071]

Please start off by gathering logs with ESET Log Collector and uploading the generated archive here.

[StevenBruce 0]

Thanks Marcos - just trying to arrange a remote session on one of the affected machines, will post the logs here once gathered.

[StevenBruce 0]

Logs attached. If it's not an obvious issue and needs a support case raised, just let me know.

eea_logs.zip

[Marcos 5,071]

There's nothing obvious in the logs. Please raise a support ticket so that the case is properly tracked. They should provide you with a logging version of the Outlook plug-in that should shed more light.

Also I've noticed that you have advanced heuristics on file execution disabled in the real-time protection setup. Did you encounter any issues with this setting enabled? We recommend keeping it enabled for maximum protection.

[StevenBruce 0]

Thanks Marcos, I'll raise a support request. We haven't specifically disabled advanced heuristics, that client is running with the default policies.

[StevenBruce 0]

Solution seems to be to force enable the email client integration from within the client's EA policy. Even if it looks to be enabled, unless it's forced it doesn't look to clear the error.