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how to use the order code?

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I've renewed my license for two years (I see 54 euro are being taken on my credit card website) but I've received no mail.

The only thing I have is the order code, can I use this order code to ask for a license key?

Thanks

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Please contact your local distributor from whom you purchased the renewal. I was unable to find any valid license registered to your email address.

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I already mailed, but I've renewed here on this website, can you search with my email address?

Thanks

Edited by Marcos
Email address removed to protect your private information.

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Opening the purchase page on eset.com should have redirected your to your local purchase page, ie. https://www.eset.com/it/ so I assume you eventually purchased a renewal through it.

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You can provide me with the order code for cancellation of the purchase so that you can then re-purchase at your local distributor.

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