sickness 0 Posted February 11, 2019 Share Posted February 11, 2019 I've renewed my license for two years (I see 54 euro are being taken on my credit card website) but I've received no mail. The only thing I have is the order code, can I use this order code to ask for a license key? Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted February 11, 2019 Administrators Share Posted February 11, 2019 Please contact your local distributor from whom you purchased the renewal. I was unable to find any valid license registered to your email address. Link to comment Share on other sites More sharing options...
sickness 0 Posted February 11, 2019 Author Share Posted February 11, 2019 (edited) I already mailed, but I've renewed here on this website, can you search with my email address? Thanks Edited February 11, 2019 by Marcos Email address removed to protect your private information. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted February 11, 2019 Administrators Share Posted February 11, 2019 What website do you mean? Link to comment Share on other sites More sharing options...
sickness 0 Posted February 11, 2019 Author Share Posted February 11, 2019 eset.com Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted February 11, 2019 Administrators Share Posted February 11, 2019 Opening the purchase page on eset.com should have redirected your to your local purchase page, ie. https://www.eset.com/it/ so I assume you eventually purchased a renewal through it. Link to comment Share on other sites More sharing options...
sickness 0 Posted February 11, 2019 Author Share Posted February 11, 2019 nope 😕 for some reason I did it from here: https://www.eset.com/us/renew/ but it asked for my license id, I put it, and renewed for 2 years 😕 is there a way to cancel the transaction? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted February 12, 2019 Administrators Share Posted February 12, 2019 You can provide me with the order code for cancellation of the purchase so that you can then re-purchase at your local distributor. Link to comment Share on other sites More sharing options...
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