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Eset file security v7 on RDS 2016 high cpu termsrv

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Hi,

haven't found anyone else with these problems, but maybe eset can confirm?

We are using a Windows 2016 Server DC v1607 (all updates installed) with remote desktop services  aka terminalserver and Eset V7.

 
ESET Security Management Center (Server), Version 7.0 (7.0.577.0)
ESET Security Management Center (Web-Konsole), Version 7.0 (7.0.429.0)
ESET File Security  7.0.12014.0  / 7.0.12016.0 (I think I've tested both)
 
The "Remotedesktopservices" / termsrv generates a massive amount of cpu usage, I saw it using over 40% on a VM with 10x 2,6Ghz! It is impossible to work on the Server anymore. Once the Server is restarted everything works fine for some hours until "the bug" starts again. 
 
I've still uninstalled, reinstalled, used different policies and followed esets guidance for policies on terminalserver, nothing helped.
I've done some tests over the last 2 weeks without eset and everyting was fine, last week I decided to install eset file security again and give it a try and today we've got the same problem again. I have to leave it uninstalled, so don't ask me for any traces! Maybe you can confirm a known bug or test it on your own.
 
 
image.png.630c3a4b7868ee2fb4c4b1781679ecd7.png
 

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Approximately how many users log into the server per minute? Does temporarily disabling the startup file check task run after user logon in Scheduler make a difference?

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Hi Marcos,

the amount of logins is no problem, we only have a maximum of 22 remote users, approx. 10-15 logged in during the working hours. If you ask for logins per minute it would be something under 1 (I still have checked the event log for suspicious logins).

Sorry, can't say someting about the "startup file check task", I had to uninstall eset. I might give the old V6 file security a try and see how it performs.

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