grunt 0 Posted February 10, 2019 Share Posted February 10, 2019 have paid for renewal of licence, have gone to my banking page it seems u haven't taken money for it , when will you do this so I can activate it ???? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 677 Posted February 11, 2019 ESET Moderators Share Posted February 11, 2019 Hello @grunt the license should be active, once you received it so you may try to activate it immediately. When it comes to payments please contact your reseller so check it as we do not have access to the payment details. Thank you, Peter Link to comment Share on other sites More sharing options...
grunt 0 Posted February 11, 2019 Author Share Posted February 11, 2019 The payment is still pending sitting in my account untouched ill go and stop it and redo it. Link to comment Share on other sites More sharing options...
grunt 0 Posted February 13, 2019 Author Share Posted February 13, 2019 payment has gone through but no email notification to renew my subscription ??? can u fix this soon or i will cancell it all to gether Link to comment Share on other sites More sharing options...
Administrators Marcos 3,890 Posted February 13, 2019 Administrators Share Posted February 13, 2019 It is not clear why the payment is still pending for processing. It should be processed by your bank in the first place would say. Have you tried cancelling the payment and making an order again? At any rate, I'd strongly recommend contacting your local ESET customer care and possibly your bank should the problem persist. Link to comment Share on other sites More sharing options...
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