Jump to content
MrWrighty

Eset Endpoint AV Version: 7.0.2100.4 causing issues with IMAP

Recommended Posts

Just installed 8 licenses of Eset Endpoint Antivirus Version: 7.0.2100.4 and it caused havoc with IMAP causing send and receive to stop working. In the end I had to switch off IMAP protocol port checking options for IMAP to continue to work. The users just got a synchronising subscribed folder error when doing a Send and Receive.

2 users with Exchange mailboxes continued unaffected.

 

Any thoughts.

Share this post


Link to post
Share on other sites

Does switching to pre-release updates in the advanced update setup make a difference?

What version of MS Exchange server is used on the mail server? Please check if temporarily disabling antispam protection or scanning received email make a difference.

Also please carry on as follows:
- in the advanced setup -> tools -> diagnostics, enable advanced network protection and advanced protocol filtering logging
- reproduce the issue
- stop logging
- gather logs with ESET Log Collector (ELC) and post the generated archive here.

Since this forum is not meant to substitute customer care (e.g. it doesn't enable us to track cases), I would also recommend raising a ticket for your local customer care and providing them with the output from ELC.

Share this post


Link to post
Share on other sites

Are IMAP/S ports properly configured?

Quote

In Windows Vista and later, IMAP and POP3 protocols are automatically detected and scanned on all ports. In Windows XP, only the configured Ports used by the IMAP/POP3 protocol are scanned for all applications, and all ports are scanned for applications marked as Web and email clients.

ESET Endpoint Antivirus also supports the scanning of IMAPS and POP3S protocols, which use an encrypted channel to transfer information between server and client. ESET Endpoint Antivirus checks communication utilizing the SSL (Secure Socket Layer), and TLS (Transport Layer Security) protocols. The program will only scan traffic on ports defined in Ports used by IMAPS/POP3S protocol, regardless of operating system version.

https://help.eset.com/eea/7/en-US/idh_config_emon_protocols.html?zoom_highlightsub=imap

Edited by itman

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×