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SandipThanki

Product update failed,Unauthorized access error display on EFS 7.0 Gui.

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Hello Team,

Problem : Product update failed,Unauthorized access error display on EFS 7.0 Gui.

Observation:

problem occurred after upgrade EFS 6.5 to 7.0 through ESMC Software installation task.EFS successfully activate and update but it display error on gui "Product update failed,Unauthorized access".

Client update through mirror server update and client have no internet access.

also try to clear cache update but problem same.

Find attached ESET Log Collector logs and Error screenshot.

Regards,

Sandip

Error2.png.090df2293e5a20ecd12b190efc6df6d1.pngerro3.png.ebacda245bc96c982850e702c9550d36.png

 

 

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EFSW is configured to update from ESET's update servers:

image.png

Is the computer completely offline or it's connected to another computer with Internet connection that creates a mirror? If the latter, it'd be easier and safer (because of LiveGrid) to use an http proxy to update modules and lists from ESET's servers through the proxy.

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