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BabylonNG_setup.exe - false positive

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Dear Sir / Madam,

According to virustotal.com (https://www.virustotal.com/#/file/e9083f4e055a7fbd09f6ac84491f7512ecfbd4a7d0f6a6d7d6812fd842cf933d/detection) you are showing a false positive on our installer – BabylonNG_setup.exe.

We would like for you to correct this false positive ASAP or alert us about any fault you might have identified so we will correct it ASAP.

Our software is a free translation software with paid premium features.
Our installation is clean and anything installed is simply to obtain the word the user clicked on in the request to translate it.
This is our main feature and the user agrees to it during the installation.

We have also applied to your whitelisting process but did not hear back from you.

Awaiting your prompt response,
Ran Eyal
VP of Sales and Marketing
Babylon Software LTD.

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First of all, we kindly inform you that according to this forum rules this forum is not a channel for disputing detections.

The application is correctly detected as potentially unwanted, ie. PUA detection is optional and it's at users' discretion whether they enable detection or not. Even with enabled PUA detection, users can easily exclude a particular PUA from detection if they want to. More information about PUA detection can be found at https://support.eset.com/kb2629.

Having said that, we'll draw this topic to a close.

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