Installation Fails, Rolling Back

[chambera 0]

System: Windows 10 32 bit

I have followed all of the steps I can find in the Knowledgebase, but have still been unable to get the installation to succeed.

Everytime it gets to a point where I see "installing drivers" and then immediately starts the rollback.

I have booted in safemode to uninstall, ran avremover_nt32_enu.exe, esetsirefefcleaner.exe and even installed malwarebytes based on another thread in the forum that looked similar (https://forum.eset.com/topic/2960-cant-install-rolling-back/) but came up empty.

trace.log

[Marcos 5,071]

Please provide an install log from a failed installation as per the instructions at https://support.eset.com/kb406.

[chambera 0]

Log files attached.

setupapi.dev.log

setupapi.app.log

[Marcos 5,071]

Please provide especially install.log. It's mentioned in the KB, step 4: The install path will be inserted into the Run window. Type (space) /lvx* install.log at the end of the install path, and click OK.

[chambera 0]

I did this, but did not get an install.log file.  I assumed that it was because I am installing from an .exe not an .msi file.

 

I will try again.

[chambera 0]

install.log

Attached - I downloaded the msi and this installer was successful.

 

[Marcos 5,071]

There was no issue according to the install log:

MSI (c) (C0:D0) [09:13:37:668]: Product: ESET Endpoint Antivirus -- Installation completed successfully.

[chambera 0]

Thank you for the help.  Running the offline installer fixed it.