britneysmith77 0 Posted February 2, 2019 Share Posted February 2, 2019 Hi bought my ESET internet security last night and it won't allow me to install the program because it says my product key is invalid I uninstalled my previous version and I reinstalled the one that was on the link in my email that contained my product key I UNINSTALLED my mcafee last night becaue I didnt think it would be so hard to get this eset downloaded Please help me asap as I'm completely unprotected now My username and password also dont work for the install or the website I'm very confused Link to comment Share on other sites More sharing options...
Administrators Marcos 3,880 Posted February 2, 2019 Administrators Share Posted February 2, 2019 Did you purchase the license through the Internet or a boxed version from a retailer? Is the key you've received in the form XXXX-XXXX-XXXX-XXXX? Did you download a correct installer for your product, meaning that if you purchased ESET Internet Security you actually installed ESET Internet Security and not ESET Smart Security Premium for instance? As for username and password, you use only a license key in the form mentioned above to activate your product. There is no username / password to be used. Link to comment Share on other sites More sharing options...
itman 1,085 Posted February 2, 2019 Share Posted February 2, 2019 52 minutes ago, britneysmith77 said: I uninstalled my previous version and I reinstalled the one that was on the link in my email that contained my product key Who was the e-mail from? Post a copy of the download link in the e-mail using hxxp or hxxps prefix. One possible issue is that Eset licenses are country specific. Link to comment Share on other sites More sharing options...
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