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brandobot

ESET Endpoint Security 6.7.600 for Mac install failures

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I'm trying to deploy 6.7.6 on top of 6.6 ESET Endpoint Security. On about 15% of our machines, they are failing. Is there any pre-requisites that need to be met to install properly? Any logs I can check that will tell me where it is exactly failing.

 

Downloading ESET Endpoint Security 6.7.600.0.pkg...
Downloading https://use1-jcds.XXXXXXXXXXXXXXX...
Verifying package integrity...
Installing ESET Endpoint Security 6.7.600.0.pkg...
Installation failed. The installer reported: installer: Package name is ESET Endpoint Security
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

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Hi Brandobot,

you can find logs from installation in /var/log/install.log, however, please know that there is more information than just log from ESET products. I'd strongly recommend contacting support directly - https://www.eset.com/us/support/contact/?intcmp=btn-support-request#/business-support/install-activate-endpoint-product/install-endpoint

Thank you

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Hello @brandobot, I will contact you via a personal message with further instructions.

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Hi ESET team!

Its time to step up now! This is like the 3rd release youve made fro MAC thats not working....Come on...

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The fix for me was to uninstall and re-install the new version.
I am still uncertain why installing over an existing install worked for about 90% of our machines, but required uninstalling for the other 10%.

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