brandobot 2 Posted January 28, 2019 Share Posted January 28, 2019 I'm trying to deploy 6.7.6 on top of 6.6 ESET Endpoint Security. On about 15% of our machines, they are failing. Is there any pre-requisites that need to be met to install properly? Any logs I can check that will tell me where it is exactly failing. Downloading ESET Endpoint Security 6.7.600.0.pkg... Downloading https://use1-jcds.XXXXXXXXXXXXXXX... Verifying package integrity... Installing ESET Endpoint Security 6.7.600.0.pkg... Installation failed. The installer reported: installer: Package name is ESET Endpoint Security installer: Installing at base path / installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.) Link to comment Share on other sites More sharing options...
Former ESET Employees Matus 21 Posted January 29, 2019 Former ESET Employees Share Posted January 29, 2019 (edited) Hi Brandobot, you can find logs from installation in /var/log/install.log, however, please know that there is more information than just log from ESET products. I'd strongly recommend contacting support directly - https://www.eset.com/us/support/contact/?intcmp=btn-support-request#/business-support/install-activate-endpoint-product/install-endpoint Thank you Edited January 31, 2019 by Matus Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted January 31, 2019 ESET Moderators Share Posted January 31, 2019 Hello @brandobot, I will contact you via a personal message with further instructions. Peter Randziak 1 Link to comment Share on other sites More sharing options...
mayn 0 Posted February 4, 2019 Share Posted February 4, 2019 Hi ESET team! Its time to step up now! This is like the 3rd release youve made fro MAC thats not working....Come on... Link to comment Share on other sites More sharing options...
brandobot 2 Posted February 19, 2019 Author Share Posted February 19, 2019 The fix for me was to uninstall and re-install the new version. I am still uncertain why installing over an existing install worked for about 90% of our machines, but required uninstalling for the other 10%. Link to comment Share on other sites More sharing options...
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