Malware subforum is almost empty

[er34 6]

Since the new forum came live and since now we have a lot better differentiation of products and topic (than the previous forum), one can notice than this subforum Malware Finding and Cleaning is quite empty. Actually, if you think, you will notice than even Wilderssecurity was not that full of malware complaints (compared to previous time or some other vendors' forums).

 

Does this mean that ESET products are really that good and they do their job perfectly, and do not need any manual additional assistance. Good job ESET !    When you do your job the right way you should be praised

Edited May 20, 2013 by er34

[Aryeh Goretsky 378]

Hello,

 

It is a new activity for this forum, so right now it is largely unpopulated.

 

Regards,

 

Aryeh Goretsky

[PodrskaNORT 17]

Hmmm...

 

 

When you mentioned this question it provoked our curiosity.

We checked our support archive, and realy have less malware cleaning support requests now when version 6 is "on the air"

 

Good job ESET !

[Peter Randziak 1,130]

Hello,

 

glad to hear that.

We will do our best to keep it this way.

 

Regards,

[zloyDi 4]

Hello,

 

I want to know what tools will be used to quarantine and clean new malware (except hxxp://www.virusradar.com/en/tools/cleaners) on this forum or all users send to support?

 

On Russian forum(hxxp://forum.esetnod32.ru/forum6/) we used UVS, ESI and MBAM.

 

Thank you for answer.

[ajay.k 0]

Agreed with ZloyDi,

 

Even some time ESET fails to clean/remove rootkit infections, for such threats we are bound to use GMER, combofix and TDSS killer.