er34 6 Posted May 20, 2013 Share Posted May 20, 2013 (edited) Since the new forum came live and since now we have a lot better differentiation of products and topic (than the previous forum), one can notice than this subforum Malware Finding and Cleaning is quite empty. Actually, if you think, you will notice than even Wilderssecurity was not that full of malware complaints (compared to previous time or some other vendors' forums). Does this mean that ESET products are really that good and they do their job perfectly, and do not need any manual additional assistance. Good job ESET ! When you do your job the right way you should be praised Edited May 20, 2013 by er34 Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 346 Posted May 20, 2013 ESET Moderators Share Posted May 20, 2013 Hello, It is a new activity for this forum, so right now it is largely unpopulated. Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
ESET Insiders PodrskaNORT 17 Posted May 21, 2013 ESET Insiders Share Posted May 21, 2013 Hmmm... When you mentioned this question it provoked our curiosity. We checked our support archive, and realy have less malware cleaning support requests now when version 6 is "on the air" Good job ESET ! Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 819 Posted May 21, 2013 ESET Moderators Share Posted May 21, 2013 Hello, glad to hear that. We will do our best to keep it this way. Regards, Link to comment Share on other sites More sharing options...
ESET Insiders zloyDi 4 Posted May 21, 2013 ESET Insiders Share Posted May 21, 2013 Hello, I want to know what tools will be used to quarantine and clean new malware (except hxxp://www.virusradar.com/en/tools/cleaners) on this forum or all users send to support? On Russian forum(hxxp://forum.esetnod32.ru/forum6/) we used UVS, ESI and MBAM. Thank you for answer. Link to comment Share on other sites More sharing options...
ajay.k 0 Posted May 21, 2013 Share Posted May 21, 2013 Agreed with ZloyDi, Even some time ESET fails to clean/remove rootkit infections, for such threats we are bound to use GMER, combofix and TDSS killer. Link to comment Share on other sites More sharing options...
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