Product update failed,Invalid digital signature error.

[SandipThanki 2]

Hello Team,

Problem:Product update failed,Invalid digital signature error occurred.

we have facing update failed error in ESET Endpoint Security V.7 when we update eset through mirror server.

Observation:

-Create new mirror update server but same problem.

-also reinstall EES client but same issue occurred.

-EES display update successfully but it display error message on gui.

-if we clear cache of update problem resolved but after some time again error display.

Find attached ESET Log Collector logs and Error screenshot.

Regards,

Sandip

ees_logs.zip

[Marcos 5,074]

First I'd try updating from ESET's servers directly. If you can reproduce the issue, then carry on as follows, otherwise we'll need the content of the mirror as well as a pcap log generated by Wireshark from time when the mirror is being created:
- in the advanced setup -> tools -> diagnostics enable advanced update engine and network protection logging
- run update
- stop logging
- gather current logs with ESET Log Collector.

Do you use a Fortinet firewall by chance?

[SandipThanki 2]

Hello Sir,

Customer use Cyberoam firewall in network premises but issue occurred after upgrade EES from 6.5 To 7.0.

 

Regards,

Sandip

[SandipThanki 2]

Hello Sir,

Required logs uploaded on following link.

Mirror Server system Logs: https://we.tl/t-1OIxJ3pZJL

Client System Logs:https://we.tl/t-kK4WWt1xMX

Regards,

Sandip