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Riadg

ERA 6.5 to ESMC Components Upgarde Issue

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Dear All 

Afer Succesful Upgrade to running componenet upgarde task , some clients failed , so do we create all in one installer and install on the failed clients ?

 

Thanks

 

 

 

Edited by Riadg

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Do you know, what are the reasons of the failed upgrade? There could be many, like issues with repository connectivity, pending reboot, not enough disk space, etc. I would recommend to look at the failed clients, check the execution history at attempt to rerun the task. It might resolve itself. Some cases needs to be troubleshooted manually, but your description is so generic, that I can´t provide any guidance. 

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Hi 

We excuted client task Security Management Center Components Upgrade , the succesful ones only updated the agent , but endpoint security is not updated do we need to do something else ? once we finish  those we will start to debug the failed ones .

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ESET Security Management Components Upgrade task is only intended to upgrade agents & other ESMC components. If you want to install a newer version of the endpoint, you need to do it via "software install task". The simplest way, if you already have ESMC V7 would be to navigate to the main dashboard, tab "ESET Applications", locate the table "outdated applications" and click on the individual entries you want to update. You can then click "update installed eset products", and that would automatically create corresponding installation tasks.

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Hi 

We still have problems in upgrading agents and eset security as well , please check these messages 

on server side

2019-02-21 06:00:07 Warning: CReplicationModule [Thread d48]: VerifyDeviceAuthenticationToken: Verification of authentication token: ac9ee386f05a39a7122ec45a40f4c3c007ac2c6a770897e2f95b69c44d63f5e9 failed (error_code=INVALID_TOKEN, status=TOKEN_EXPIRED, msg=
2019-02-21 06:00:07 Warning: CReplicationModule [Thread d48]: RpcCheckReplicationConsistencyHandler: Token validation failure
2019-02-21 06:04:21 Error: CRepositoryModule [Thread fc8]: GetFile: Host 'us-repository.eset.com' not found [error code: 20002]

 

Remote agents

 

2019-02-20 06:22:07 Error: CReplicationModule [Thread 328]: SendRequestAndHandleResponse: Rpc message response AUTHENTICATION_FAILURE (Token status: TOKEN_EXPIRED) -> Request new session token and resend replication request
2019-02-21 16:00:25 Warning: CSystemConnectorModule [Thread 90]: CWinRestartAgentTask: unable to restart at the moment. Retrying in a minute

 

Can you pleasde point us what can we do next

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1 hour ago, Riadg said:

2019-02-21 06:04:21 Error: CRepositoryModule [Thread fc8]: GetFile: Host 'us-repository.eset.com' not found [error code: 20002]

This issue indicates that hostname us-repository.eset.com cannot be resolved on this host, which is used for downloading installer packages and creating installers.

 

1 hour ago, Riadg said:

2019-02-20 06:22:07 Error: CReplicationModule [Thread 328]: SendRequestAndHandleResponse: Rpc message response AUTHENTICATION_FAILURE (Token status: TOKEN_EXPIRED) -> Request new session token and resend replication request

2019-02-21 16:00:25 Warning: CSystemConnectorModule [Thread 90]: CWinRestartAgentTask: unable to restart at the moment. Retrying in a minute

Unfortunately this log entries does not provide any details. I would recommend to check documentation for troubleshooting agent connectivity issues.

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